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SP201-SA™ Customization and Maintenance Guide
Chapter 7
Maintenance and
Troubleshooting
his chapter covers post-installation maintenance instructions for the
SP201-SA. It describes the commands that will help you troubleshoot
the SP201-SA and keep it operating smoothly. It also presents a list of
problems that could occur during installation or maintenance, and suggests
actions to try before calling Technical Services. This chapter includes the
following sections:
Section 7.1, Commands in an SP201-SA Session
Section 7.2, Monitoring and Troubleshooting the SP201-SA Software
Section 7.3, Troubleshooting the SP201-SA Hardware
If you have tried all recommended actions but still have not resolved the
problem, contact Encore Networks Technical Services at
support@encorenetworks.com, 703-318-4350 (voice), or 703-318-4371 (fax).
Be prepared to furnish your currently installed hardware configuration, the
software release you are using, and detailed information about the problem.
T
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Inhaltsverzeichnis

Seite 1 - Chapter 7

SP201-SA™ Customization and Maintenance GuideChapter 7Maintenance andTroubleshootinghis chapter covers post-installation maintenance instructions for

Seite 2

7-10 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guideof commands recently used. (Note that the last command sho

Seite 3 - Command Description

Monitoring and Troubleshooting the SP201-SA Software 7-11SP201-SA™ Customization and Maintenance Guide7.2.3 The reset Commands To see a list of re

Seite 4

7-12 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guidea To reset a specific channel, type reset chan m:n and pre

Seite 5

Monitoring and Troubleshooting the SP201-SA Software 7-13SP201-SA™ Customization and Maintenance Guide A message similar to the following is disp

Seite 6 - How to Use the help Command

7-14 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guideb If you do not wish to reset the statistics, type n and p

Seite 7 - How to Use the alias Command

Monitoring and Troubleshooting the SP201-SA Software 7-15SP201-SA™ Customization and Maintenance Guide7.2.4.1 The show alarms CommandYou use the s

Seite 8

7-16 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guideuser> show alarms**************************************

Seite 9 - 7.2.1.3 The history Command

Monitoring and Troubleshooting the SP201-SA Software 7-17SP201-SA™ Customization and Maintenance Guide7.2.4.2 The show almrelay Command This comma

Seite 10 - 7.2.2 The config Commands

7-18 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.3 Viewing the ANI Table Note: The commands for conf

Seite 11 - 7.2.3 The reset Commands

Monitoring and Troubleshooting the SP201-SA Software 7-19SP201-SA™ Customization and Maintenance Guide2 After you have viewed this page of the ANI

Seite 12 - 2 Do one of the following:

7-2 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance GuideCaution: The SP201-SA is not designed to be serviced in th

Seite 13

7-20 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide Information similar to the following is displayed:7.2.4.

Seite 14 - 7.2.4 The show Commands

Monitoring and Troubleshooting the SP201-SA Software 7-21SP201-SA™ Customization and Maintenance Guide7.2.4.6 The show ccstates Command This comma

Seite 15

7-22 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.8 The show connections CommandThe show connections c

Seite 16 - Parameter Description

Monitoring and Troubleshooting the SP201-SA Software 7-23SP201-SA™ Customization and Maintenance GuideHow to Use the show connections Command 1 At

Seite 17

7-24 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.9 The show dchans Command The show dchans command di

Seite 18

Monitoring and Troubleshooting the SP201-SA Software 7-25SP201-SA™ Customization and Maintenance GuideNote: This command is intended for use by T

Seite 19

7-26 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.11 The show fgd Command If your SP201-SA is running

Seite 20

Monitoring and Troubleshooting the SP201-SA Software 7-27SP201-SA™ Customization and Maintenance Guide7.2.4.12 The show framers CommandYou use the

Seite 21

7-28 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.13 The show hardware Command The show hardware comma

Seite 22

Monitoring and Troubleshooting the SP201-SA Software 7-29SP201-SA™ Customization and Maintenance Guide7.2.4.14 The show states CommandYou use the

Seite 23

Commands in an SP201-SA Session 7-3SP201-SA™ Customization and Maintenance GuideTable 7-1. Maintenance and Troubleshooting Commands for the SP201-

Seite 24

7-30 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.4.15 The show stats Command This command displays the

Seite 25

Monitoring and Troubleshooting the SP201-SA Software 7-31SP201-SA™ Customization and Maintenance Guide7.2.4.16 The show template Command The show

Seite 26

7-32 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide If the SP201-SA’s time has not been set previously, the

Seite 27

Monitoring and Troubleshooting the SP201-SA Software 7-33SP201-SA™ Customization and Maintenance Guide• If there are several traces available on t

Seite 28

7-34 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide3 To see user trace information for the next two trunks (i

Seite 29

Monitoring and Troubleshooting the SP201-SA Software 7-35SP201-SA™ Customization and Maintenance Guide7.2.4.19 The show trunks CommandYou use the

Seite 30

7-36 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.5 Traces Traces are diagnostic commands; they are used

Seite 31

Monitoring and Troubleshooting the SP201-SA Software 7-37SP201-SA™ Customization and Maintenance GuideTable 7-4. Mapping of Old to New Trace Comma

Seite 32

7-38 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance GuideNote: Trace information is derived from the signaling tim

Seite 33

Monitoring and Troubleshooting the SP201-SA Software 7-39SP201-SA™ Customization and Maintenance GuideNote: The show trace command indicates the

Seite 34

7-4 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guideshow x Shows specified information as described below. Typ

Seite 35

7-40 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guidewhere: • hh:mm:ss.ttt represents the time of the trace inf

Seite 36 - 7.2.5 Traces

Monitoring and Troubleshooting the SP201-SA Software 7-41SP201-SA™ Customization and Maintenance GuideCaution: You can enable trace cas for more

Seite 37 - (1 of 2)

7-42 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance GuideHow to Turn Off the trace cas Command 1 If you want to tur

Seite 38

Monitoring and Troubleshooting the SP201-SA Software 7-43SP201-SA™ Customization and Maintenance Guidec Type trace off and press Enter.  All trac

Seite 39

7-44 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide• If the card has software for ANSI SS7 to ITU C7 (or a va

Seite 40

Monitoring and Troubleshooting the SP201-SA Software 7-45SP201-SA™ Customization and Maintenance Guide3 Type the point code, in the format x-y-z,

Seite 41

7-46 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide The trace aborts and the user> prompt is displayed. G

Seite 42

Monitoring and Troubleshooting the SP201-SA Software 7-47SP201-SA™ Customization and Maintenance Guide All trace isup routines stop, and the user

Seite 43

7-48 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide The ISDN raw message trace is started. A message similar

Seite 44

Monitoring and Troubleshooting the SP201-SA Software 7-49SP201-SA™ Customization and Maintenance GuideNote: The trace isupmsg command is a consti

Seite 45 - 5 Do one of the following:

Commands in an SP201-SA Session 7-5SP201-SA™ Customization and Maintenance Guideshow hardware Displays the hardware configuration. See Section 7.2

Seite 46 - 6 Do one of the following:

7-50 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guideb To stop an ISUP raw message trace for a range of timeslo

Seite 47

Monitoring and Troubleshooting the SP201-SA Software 7-51SP201-SA™ Customization and Maintenance GuideThe following sections discuss use of the tr

Seite 48

7-52 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2.5.5.2 Using trace on The trace on command is used to s

Seite 49

Troubleshooting the SP201-SA Hardware 7-53SP201-SA™ Customization and Maintenance GuideTo end all trace functions, follow the procedure in Section

Seite 50 - 7.2.5.5 The trace Command

7-54 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance GuideThe control console is not communicating with the SP201-SA

Seite 51

Troubleshooting the SP201-SA Hardware 7-55SP201-SA™ Customization and Maintenance Guide7.3.2 Troubleshooting during Configuration and Maintenance

Seite 52

7-56 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide

Seite 53

7-6 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance Guide7.2 Monitoring and Troubleshooting the SP201-SA Software Th

Seite 54

Monitoring and Troubleshooting the SP201-SA Software 7-7SP201-SA™ Customization and Maintenance GuideNote: To get additional information on the c

Seite 55

7-8 Chapter 7: Maintenance and TroubleshootingSP201-SA™ Customization and Maintenance GuideNote: According to this list, you can see the banner by ty

Seite 56

Monitoring and Troubleshooting the SP201-SA Software 7-9SP201-SA™ Customization and Maintenance Guide2 To change the definition of a command, type

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